Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

The buyer refers to the person or organization placing the order.

Goods or services refer to the product(s) for which the buyer has placed an order for the seller.

Payment

All payments are due upon completion of an order. If payment is not received or the payment method is declined the order will not be placed for the products and no items will be delivered. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express.

Delivery Policies

+ Since all our products are electronic, you can download your E-book after purchasing.
+ The Download Link will be automatically sent to your Email within 1 – 24 hours. After 24 hours, if you don’t receive the download link, please contact us. We would send you an alternate download link as soon as possible.

Refund/Return Policy

*Refund:

I. We will give you a full refund if your situation falls into one of these 2 cases:

+ The E-book you downloaded is not as advertised.

+ Duplicated Orders which are purchased accidentally. We only refund one of them.

In theses cases, please send us an email to: support@alibi-books.com and we will issue you a refund. Please allow us at least 24 hours to reply back to you.

II. We will NOT issue a full refund if your situation falls into one of these cases:

+ You purchased the E-book because you thought that this was a physical book. We have made it very clear that our products are electronic and not physical in the description as well as the title of the product.

+ You don’t need the E-book anymore due to unforeseen circumstances (dropping classes, professors changing books, etc.).

+ You wanted another title but mistook the E-book you bought for that title. We have included in great detail the cover, title, ISBNs, Amazon description of the E-book so there is no way that you can mistake this E-book for another.

+ The page numbers of the E-book differ from those of the hardcopy. It is common knowledge that some types of E-Book (especially EPUB, MOBI, AZW) do not have the same page numbers as the their hardcopy counterparts. Please contact us first about the page numbers before purchasing.

The refund money will be funded back to your Bank Account within 3 – 5 business days.
For customer complaint please e-mail us at: support@alibi-books.com

*Return:

The product is electronic book and the order will be fulfilled automatically so it cannot be returned.

Complaints

Any complaints about items should be submitted to our support team. Please email support@alibi-books.com.

Terms and Conditions

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.